Refund Policy

At Gray Layne, we want you to love your purchase. If something isn’t quite right, we’re here to help.

Returns & Refunds

We accept returns on most unworn, unwashed, and unused items within 14 days of delivery. Items must be returned in their original condition with tags attached. Once your return is received and inspected, we will issue a refund to your original method of payment. Please allow 7-10 business days for the refund to appear on your statement.

Non-Refundable Items

For hygiene and safety reasons, the following items are final sale and cannot be returned:

• Intimates and lingerie

• Swimwear

• Bodysuits

• Sale or clearance items marked “Final Sale”

Exchanges

Unfortunately we do not offer exchanges, only returns. 

Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery. We’ll make it right with a replacement or full refund.

Return Shipping

Return shipping costs are the responsibility of the customer unless the return is due to our error (damaged or incorrect item). We recommend using a trackable shipping service for your return.

How to Start a Return

To initiate a return or exchange, please email us at shopgraylayne@gmail.com with your order number and item details. Our team will provide next steps and a return authorization.